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Serving Nassau County

Ice Dam Roof Repair in Hempstead, NY

Removing the ice that is backing water under the shingles, repairing the leak it caused and checking the attic ventilation that lets the roof edge freeze.

  • Nor'easter and storm damage
  • Nassau County roofs
  • Roof repair and replacement

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Ice Dams

Ice Dam Roof Repair: what it covers

Quick answer

An ice dam is a ridge of ice at the eave that holds back melting snow, so water backs up under the shingles and into the house. Repair in Hempstead means removing the ice safely, fixing the leak it caused and checking the attic ventilation and insulation that drive the cycle. Winter ice dams are a named roof risk for Long Island.

Ice Dam Roof Repair illustration for Hempstead, NY

A thaw after a snowfall can produce a leak in a room that was dry the day before. The cause is often an ice dam: a ridge of ice that forms at the eave, where the roof is colder, and holds back the water that runs down from the warmer roof above. The water has nowhere to go but under the shingles.

Hempstead Roofing repairs and checks winter roofs across Hempstead and Nassau County. Winter ice dams are one of the roof risks named for Long Island, and the cycle starts at the attic and the eave wherever the house is. The repair treats the leak, removes the ice where it is safe to do so and checks the attic that feeds the problem.

Ice dam work is more about the attic than the roof. The warm air that escapes from a poorly insulated attic melts the snow on the roof, and the water refreezes at the cold eave. A repair that only removes ice will be undone the next time the snow melts, unless the attic is checked as well.

Service area
Hempstead & Nassau County
Availability
Phones answered 24/7
Warning signs

Signs you need ice dam roof repair

Do not climb onto an iced roof, and do not chip ice from a ladder. Keep children and pets well clear of the eave and the icicles, which can fall. Use a roofer with fall protection for any work at the edge.

  • A thick ridge of ice along the eaves, with icicles hanging from the gutters
  • Water stains on the ceiling or the wall near an exterior wall, after a thaw
  • Bubbling or peeling paint on the exterior wall under the eave
  • Damp insulation or frost on the underside of the roof boards in the attic
  • Snow that melts off the upper roof while the eave stays covered
  • Water coming through a light fixture or a wall corner during a warm spell in winter
Our process

How our ice dam roof repair visit works

  1. Assess the ice and the leak

    The roofer checks the eave and the gutters, the ceilings and walls below, and the attic. The ice is measured, and its position relative to the warm part of the roof is noted.

  2. Remove the ice safely

    Ice is removed from the eave in a way that does not damage the shingles or the gutters, and that keeps the crew off the roof edge. Heated cable, where fitted, may be discussed as an option, but is not a substitute for the attic work.

  3. Repair the leak

    The shingles, flashing and underlayment near the eave are checked for water entry. Damaged shingles are replaced, and the ice-and-water layer at the eave is checked where it is present.

  4. Check the attic ventilation and insulation

    The attic is checked for insulation, air sealing and ventilation at the eave and the ridge. The note says what would reduce the heat loss that melts the snow, and the homeowner decides whether to have that work done.

Job stories

Typical jobs for ice dam roof repair

Typical job
Illustration: A typical ice dam at a Levittown ranch house

A typical ice dam at a Levittown ranch house

What homeowners notice
A household in a ranch house notices a ridge of ice along the eave after a snowfall and a stain on the living room wall after the thaw.
What we do
The crew removes the ice from the eave from a safe position, repairs the shingles and underlayment where water had backed up, and checks the attic for the warm air and frost that feed the dam.
What to expect
The leak stops after the ice is cleared. The attic note lists the air sealing and insulation changes the homeowner can plan before the next winter.

1 visit plus attic check typical visit

How does an ice dam form?

Heat from the house warms the roof, the snow melts, the water runs down to the cold eave and refreezes there. The ice builds up into a dam that holds back the next melt.

Snow on a roof melts when the roof surface is warm enough, usually from heat escaping from the living space below. The meltwater runs down the slope to the eave, which is colder because it overhangs the wall and is not heated from below. There the water freezes, and the ice builds up as more water arrives.

The dam holds back the next melt. Water pools behind it and works under the shingles, and it can reach the wall and the ceiling below. The cycle repeats with each thaw and refreeze during the winter.

Why is the attic the main fix?

Because heat escaping into the attic causes the roof to warm and the snow to melt. Air sealing and insulation reduce that heat, and ventilation keeps the roof cold.

The attic is the place where warm, moist air from the house collects. A gap around a light fixture, a pipe or the attic hatch lets that air rise into the attic space, where it warms the underside of the roof. The roof warms, the snow melts and the ice dam begins.

Air sealing closes those gaps, insulation keeps the heat in the living space, and ventilation at the eave and the ridge keeps the roof cold. Those steps work together. A roof that is repaired for leaks but not ventilated will see the dam return.

Is it safe to remove ice from a roof?

Not for the homeowner. Ice removal on a roof is dangerous, and the work is done by a crew from a safe position, with the equipment to protect the roof and the gutters.

Ice on a roof is slippery, and the roof edge is a fall hazard. Chipping ice with a tool can damage the shingles, the gutters and the flashing. A crew removes the ice from the eave carefully, with fall protection and the right tools, and without damaging the roof.

A homeowner should not climb onto an iced roof to remove ice. The safer approach is to call, and to keep children and pets away from the area below the eave while the ice is above.

  • Do not climb onto an iced roof
  • Keep children and pets away from the eave and the icicles
  • Do not chip ice with a metal tool from a ladder
  • Call for removal from a safe position

What about heated cable at the eave?

It can help keep a channel open in some cases, but it does not fix the cause. The attic work is what reduces the melt that forms the dam.

Heated cable at the eave melts a channel through the ice so the water can drain. It can reduce the damage for a time, but it uses power and it does not address the heat loss from the house. The roofer can discuss it as an option, and the note will say whether it is worth installing alongside the attic work.

The honest position is that cable is a support measure. The attic air sealing, insulation and ventilation are the work that addresses the cause, and they should be the first priority.

What should a homeowner check each winter?

The eave for ice, the ceilings and walls below it for stains, and the attic for frost on the roof boards. An early check finds the dam before it does damage.

After a snowfall, look at the eave and the gutters from the ground. A growing ridge of ice, icicles that are thick and long, or snow that has melted off the upper roof while the eave stays covered are signs that a dam is forming.

Inside, check the ceilings and walls near the exterior for new stains, and check the attic on a cold day for frost on the roof boards. Frost on the underside of the roof is a sign of warm, moist air escaping and a roof that is melting its snow too quickly.

Options

Types and options for ice dam roof repair

Ice removal and leak repair

Removing the ice from the eave and repairing the leak it caused. Used when water is actively coming in after a thaw.

Eave and underlayment repair

Replacing the shingles at the eave and checking the underlayment at the roof edge, where water backs up. The work is done with the ice-and-water layer where it is present.

Attic ventilation and insulation check

A check of the attic air sealing, the insulation and the vents. This is the work that stops the cycle from restarting each winter, and the note sets out what is recommended.

Nassau County

Why ice dam roof repair is different in Long Island

Winter ice dams are a named roof risk for Long Island, and calls in Hempstead and across Nassau County often start with a stain after a thaw.

An attic in a house of any age can be under-insulated or leaky, and the attic check looks for the gaps and the missing ventilation that feed the dam.

Calls are answered 24/7. An active leak from an ice dam is booked for the first available crew, and the homeowner is told how to protect the room in the meantime.

Skip the guesswork. Call for a straight answer.

Tell us what's happening and we'll tell you honestly whether it's a quick fix, and what ice dam roof repair should cost.

Related

Attic Ventilation and Moisture Check

A check of the attic's air sealing, insulation and ventilation, which decides how warm the roof gets in winter and how much moisture reaches the decking.

Leak Diagnosis and Flashing Repair

Following the water from the stain to its real source, repairing the flashing or the shingle line that failed and writing down the cause.

Roof Maintenance Plan

A seasonal check of the roof, the flashing, the gutters and the attic, timed before winter and after storms, with a written note of each visit.

Gutter and Downspout Repair

Re-hanging and repairing gutters and downspouts that wind or ice has pulled from the fascia, and checking the drainage that keeps water away from the foundation.

Roof Repair

Finding the source of the leak or the damaged section, repairing it properly and writing down what was done so the next storm can be checked against it.

Guides

Read before you book

FAQ

Ice Dam Roof Repair FAQs

Can I chip the ice off the eave myself?

No. It is dangerous and it can damage the shingles and the gutters. Call a roofer, who removes the ice from a safe position.

Will the leak stop when the ice is gone?

Often the leak stops once the dam is cleared, but the cause is still there. The attic check is what stops the dam forming again.

Does heated cable solve the problem?

It can help in some cases, but it does not fix the heat loss from the house. The attic work addresses the cause.

Is ice dam damage covered by insurance?

Your insurer and your policy decide what is covered. The report documents the damage for the insurer.

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